Cancellation Policy

1. Buyer Cancellations

As a buyer, you may request to cancel an order at any point before the seller marks the item as "Shipped". If the item has not yet shipped, the cancellation will be processed automatically and you will receive a full refund to your original payment method.

Once a seller has shipped an item and provided a tracking number, the order cannot be cancelled. You must wait to receive the item and then follow the Return & Refund Policy if there is a problem.

2. Seller Cancellations

Sellers may cancel an order before shipping if they can no longer fulfill it (e.g., the item was lost or damaged before shipping). Frequent cancellations by a seller will negatively impact their seller rating and may lead to account suspension.

3. Automated Cancellations

If a seller fails to ship an item and upload tracking information within 5 business days of the purchase date, Curio reserves the right to automatically cancel the order and issue a full refund to the buyer.

4. Refund Processing Time

Once a cancellation is confirmed, refunds are processed immediately on our end. However, depending on your bank or credit card provider, it may take 3-7 business days for the funds to reflect in your account.