Return & Refund Policy
Last updated: 8/14/2026
1. All Sales Are Final (Generally)
Because Curio is a peer-to-peer marketplace, all sales are considered final once the item is delivered. We do not accept returns if an item does not fit or if you simply change your mind.
2. Buyer Protection (When You Can Return)
You are eligible for a full refund (including shipping and Buyer Protection fees) if the item you receive is:
- Significantly not as described in the listing.
- Damaged during transit.
- Counterfeit or inauthentic (if it was claimed to be authentic).
- Never shipped by the seller.
3. How to Request a Refund
If you experience an issue, you must open a Dispute within 48 hours of the item being marked as "Delivered". You can do this by going to your Profile > Orders > Open Dispute. You will be asked to provide photos and an explanation.
4. The Return Process
If Curio approves your dispute, we will provide you with the seller's return address. You must ship the item back within 3 business days and provide tracking information. Once the seller receives the returned item in its original condition, your refund will be processed back to your original payment method within 5-7 business days.